The clearer your message, the faster the fix. Email support@invobill.net.
Include
- Your company name.
- The page or module name.
- What you expected and what happened.
- The approximate date and time.
- Your device and browser.
- A document number or other non-sensitive reference.
- A screenshot with customer and money details hidden where you can.
- The sync status you see: Pending sync, Syncing…, Sync failed, Sync stopped, Synced or Needs review.
Never send: your password, a one-time code, a recovery link, full card or bank details, secret API keys, or provider or NIC passwords.