Fix a stock mismatch with a stock audit

Create an audit task, enter the physical count, give a reason for any difference and resolve it.

Before you count

  1. Check the sync status on every device. A sale made offline that has not synced can look like missing stock.
  2. Pause avoidable stock movements during the count.

Run the audit

  1. Go to Inventory > Stock Audit.
  2. Tap Create Audit Task. You can start a full audit, or an audit for chosen products. If you have no products yet the app says Create products before starting a full stock audit.
  3. The task is listed under Pending. Its tabs are Pending, In Progress and Resolved.
  4. Open the task with Resolve Audit Task. You see System Quantity, and a box to enter the actual count.
  5. Type the physical count. The Variance is worked out for you.
  6. If there is a difference, you must choose a Reason Code: Theft, Damage, Data Entry Error, Expiry / Write-off or Sampling / Promo. You can add Notes.
  7. Resolve the task. If the count matches, the app says Stock verified - no adjustment needed.

If the count is wrong

Before you accept a variance, look for open documents, wrong locations, duplicate entries and unsynced devices. The page also shows No phantom stock alerts when nothing looks off.