Cannot sign in, change your password or open a page

What each sign-in problem means and what to do. Never share your password.

Sign in

  1. Open InvoBill and choose the Sign In tab. Enter your Email and Password.
  2. New here? Choose Sign Up, enter your name, email and password, and confirm the password.
  3. Forgot the password? Tap the reset option (Reset your password) and enter your email. If an account exists, a reset link is sent. Check spam too.

Common problems

  • Wrong email or password: type them again carefully, or reset the password.
  • Access denied or a page is missing: your role may not allow it. Ask the owner or an administrator. See Invite users and assign roles safely.
  • Cannot check your subscription: reconnect to the internet so the app can check it.
  • Password change is needed: do it while online. Changing a password does not work offline.
  • Account or company unavailable: ask the owner or an administrator to confirm you are a member.
  • Signed in somewhere else: the app may say your account is already signed in elsewhere. Your existing session is kept.
Never send your password, a one-time code or a recovery link to anyone, including support.