First, stay calm: your work is saved on the device
Records you save while offline stay on the device until they are sent. They show Pending sync. Nothing is lost unless you clear the browser's site data.
Try in this order
- Check that the phone has a working connection outside InvoBill, for example by opening a website.
- Look at the sync status. See Understand sync status and conflicts for what each one means: Pending sync, Syncing…, Sync failed, Sync stopped, Synced and Needs review.
- Open the sync panel and tap Sync now once. Wait for it to finish. The button reads Syncing… while it runs.
- Keep the app open while grouped sales, stock and payment entries finish.
- Reload only after you have checked that your local work shows as saved.
- If a record says Needs review, an administrator has to resolve it. Do not enter the transaction again.
Do not clear browser or site data, uninstall the app, or run a cleaner while anything is Pending sync. That can delete work that exists only on this device.
Statutory submissions
If you see pending, will submit when online for an IRN or e-way bill, it will be sent after you reconnect. Do not treat it as done until the result shows.
If it still fails
Contact support with the company name, your device and browser, the approximate time, the document number and the exact status you see. Do not send passwords or card details. See Contact support with useful details.